Thirty-Day Window
Eligible return or exchange requests must be started within 30 days after confirmed delivery.
Clear guidance for returns and approved refunds
Refund Policy
This Refund Policy explains when an order may qualify for return, exchange, replacement, store resolution, or refund; what condition requirements apply; what evidence may be requested; and how approved funds are processed.
Eligible requests within 30 days
Free approved return shipping
No restocking fee
Policy at a glance
Simple conditions for eligible refund requests
Toyvora aims to make approved returns and refunds clear while protecting product condition, customer safety, transaction accuracy, and lawful consumer rights.
Condition Review
Products should remain unused, complete, clean, undamaged, and suitable for return unless the concern involves a defect or delivery issue.
Free Approved Returns
Toyvora covers approved return shipping when the request follows the provided return instructions.
No Restocking Fee
Toyvora does not charge a restocking fee on approved eligible returns.
Do not send any product back without return instructions. Unapproved, incorrectly addressed, or unidentified parcels may be delayed, refused, or impossible to match with the customer’s order.
General return eligibility
Products must meet the applicable return conditions
Unless the request concerns damage, defect, missing contents, or an incorrect item, eligible returns should remain in a condition that allows accurate inspection and appropriate handling.
- 1The request must be submitted within 30 days after confirmed delivery.
- 2The product should be unused, unwashed, unmodified, clean, and free from damage caused after delivery.
- 3Original components, accessories, manuals, tools, chargers, inserts, labels, and packaging should be included when reasonably available.
- 4The customer must provide the order number, purchaser information, product name, variation, and reason for the request.
- 5The product must be packaged according to Toyvora’s return instructions before shipment.
Normal packaging damage caused by careful opening does not automatically make a product ineligible, but missing or damaged product components may affect the available resolution.
Different product categories require different condition checks
Educational toys may include fabric, wood, plastic, paper, magnets, batteries, electronics, craft materials, tools, moving parts, and outdoor components.
Books, Cards and Puzzles
Pages, cards, boards, pieces, instructions, and packaging should be complete and free from writing, stains, moisture, tears, or avoidable bending.
Building Sets and Models
Blocks, connectors, fasteners, magnetic pieces, tools, stickers, instructions, and model components should be complete and organized.
Art and Craft Kits
Paints, clay, adhesives, markers, beads, paper, tools, and single-use materials should remain unopened or unused unless the issue is a verified defect.
Games and Social Play
Boards, cards, tokens, dice, timers, instructions, electronic parts, and storage inserts should be included and undamaged.
Electronics and Robotics
Devices, controllers, sensors, cables, chargers, batteries, motors, software materials, and accessories should be returned safely and completely.
Outdoor and Movement Items
Products should be clean, dry, complete, and free from wear, impact damage, dirt, moisture, or modification caused during use.
The approved return process
Four stages connect a request with resolution
Following the correct process protects the product, preserves the evidence, and helps Toyvora identify the parcel after it returns.
Submit the Request
Provide the order number, product details, reason, requested outcome, and photographs when relevant.
Receive Instructions
Toyvora reviews the information and provides the approved return, exchange, replacement, or refund steps.
Prepare the Product
Include all requested contents, protect the item, attach the provided label when applicable, and keep shipment proof.
Complete the Review
Toyvora inspects the returned item and processes the approved resolution based on the verified condition.
Packing an approved return
Protect the product and preserve its contents
Use a durable outer container and enough protective material to prevent movement, crushing, moisture, or contact between delicate components.
- 1Remove loose batteries only when Toyvora or the product instructions direct you to do so.
- 2Organize small parts in sealed bags or fitted inserts so they do not become lost during transport.
- 3Protect screens, painted surfaces, models, magnets, electronics, tools, and fragile pieces from impact.
- 4Remove or fully cover older shipping labels before attaching the approved return label.
- 5Keep the carrier receipt, tracking number, and photographs of the packed return until the case is complete.
Approved refund processing
Refund timing includes review and payment posting
Refunds are processed after the relevant order, return, carrier evidence, or product concern has been reviewed and approved.
Original payment method
Approved refunds are generally issued to the payment method used for the original transaction unless another lawful method is required.
Inspection period
A returned product may require receipt, identification, condition review, component verification, and case reconciliation before approval.
Bank posting time
After Toyvora issues the refund, the bank, card provider, wallet, or payment service may need additional time to display the credit.
Partial refunds
Where permitted by law, a partial refund may apply when a return is incomplete, damaged after delivery, materially different from its original condition, or missing important components.
Shipping charges
Standard shipping is free. Approved return shipping is also free when the customer follows Toyvora’s provided return instructions.
Non-waivable rights
Nothing in this policy limits a refund, repair, replacement, or other remedy that applicable law does not allow Toyvora to exclude.
A refund confirmation means Toyvora has submitted the credit. The date it appears in the customer’s account is controlled by the payment provider.
Damaged, defective, incorrect or incomplete orders
Preserve evidence before discarding anything
Order problems may qualify for a refund, replacement, exchange, missing-part solution, or another appropriate remedy after verification.
- 1Stop using a product that is damaged, unusually hot, wet, cracked, sharp, swollen, unstable, incomplete, or otherwise unsafe.
- 2Photograph the outer parcel, shipping label, internal packaging, product, affected area, and all received components.
- 3Keep the product, packaging, labels, manuals, accessories, chargers, tools, and inserts while the request is reviewed.
- 4Explain whether the issue was visible at delivery, discovered during assembly, or appeared during the first reasonable use.
- 5Do not repair, modify, dismantle, wash, charge, or continue testing the product unless Toyvora provides instructions.
For damaged or incorrect orders, contact Toyvora promptly so the available evidence and carrier information remain current.
Items that may not qualify
Some conditions prevent a standard return
These limits do not remove remedies required by law for defective, misdescribed, unsafe, damaged, or incorrect products.
Outside the return window
A standard return may be declined when the request begins more than 30 days after confirmed delivery.
Wear beyond inspection
Products showing play wear, dirt, washing, stains, outdoor use, assembly damage, or modification may not qualify for a standard return.
Missing important contents
Missing pieces, manuals, accessories, chargers, tools, packaging, or safety components may affect eligibility or refund value.
Single-use materials
Opened paint, clay, adhesives, cosmetics, liquids, food-related products, or other consumable materials may be ineligible unless defective.
Made for one customer
Customized, engraved, personalized, or specially configured products may not qualify for a change-of-mind return.
Sent without instructions
Parcels shipped to an unapproved address or without identifying information may be delayed, refused, or excluded from normal processing.
Canceled orders and duplicate payments
Contact Toyvora as soon as an error appears
Cancellation, duplicate-charge, and payment concerns are easier to review before an order enters advanced processing or carrier preparation.
- 1Cancellation is not guaranteed after payment because processing may begin quickly.
- 2If cancellation is approved before dispatch, the affected payment will be released or refunded as appropriate.
- 3When an order has already shipped, the standard return process may apply after delivery.
- 4For a suspected duplicate charge, compare transaction status, pending authorizations, final postings, and order-confirmation records.
- 5Customers should avoid filing overlapping claims with several parties while Toyvora is actively reviewing the same transaction.
Refund questions
Useful answers before submitting a request
When does the 30-day window begin?
The eligibility window begins on the date the carrier records confirmed delivery.
Is approved return shipping free?
Yes. Toyvora provides approved return shipping at no charge when the supplied return instructions are followed.
Does Toyvora charge a restocking fee?
No. Toyvora does not charge a restocking fee on approved eligible returns.
Can I return an assembled product?
Eligibility depends on condition, completeness, wear, damage, product type, and whether assembly changed the product.
What happens if the product is defective?
Provide the order details and evidence. Toyvora will review the available refund, exchange, replacement, repair, or other lawful remedy.
Why is the refund not visible yet?
The payment provider may need additional business days to post a credit after Toyvora issues it.
Return and refund support
Contact Toyvora before sending anything back
Toyvora provides 24/7 customer support for returns, exchanges, approved refunds, damaged items, incorrect products, missing pieces, defective products, cancellations, and payment concerns.
Business Name: Toyvora
Business Address: 1108 17th Ave, Apt 6, Longview, WA 98632, United States
Support Email: support@toyvora.lol
Support Phone: +1 (509) 346-2936
Include the order number, product name, variation, quantity, delivery date, reason for the request, requested outcome, and photographs when they help show the issue.
