Check the Date
Begin the request within 30 calendar days after the carrier records delivery.
Clear next steps after delivery
Returns & Exchanges
Toyvora accepts eligible return and exchange requests within 30 calendar days after delivery. This page explains the condition requirements, category considerations, return process, exchange availability, damaged-item support, and information customers should keep before sending a request.
30-day eligibility window
Free approved return shipping
24/7 customer support
The essentials at a glance
Start every return with four simple checks
Timing, condition, completeness, and authorization help determine whether a return or exchange can move forward.
Preserve the Product
Keep the item, packaging, manuals, accessories, labels, and included pieces together.
Explain the Reason
State whether the item is unwanted, incorrect, damaged, defective, incomplete, or unsuitable.
Wait for Approval
Do not send a product back until Toyvora support provides the approved return instructions.
Before opening or assembling
Inspect the order while the evidence is still complete
Educational products may contain small pieces, trays, accessory bags, manuals, tools, batteries, craft materials, electronic parts, and protective inserts. A careful first inspection helps identify what arrived and protects return eligibility.
- 1Compare the product name, quantity, selected option, model, color, and size with the order confirmation.
- 2Check every packaging compartment, internal tray, accessory bag, manual, and protective insert.
- 3Photograph visible crushing, water exposure, broken parts, opened packaging, missing pieces, or an incorrect item.
- 4Do not assemble, activate, charge, wash, mark, customize, or allow play when the product may need to be returned.
- 5Keep shipping labels, cartons, product packaging, manuals, components, and photographs until the issue is resolved.
Eligibility depends on the product and its condition
A return request is reviewed using the delivery date, reason, category, product condition, packaging, completeness, use, safety, and whether the item can reasonably be accepted back.
Unused Products
Unused items in complete, resalable condition with their original pieces and packaging are generally easier to approve.
Opened Packaging
Opening packaging does not automatically decide eligibility, but product use, missing parts, damage, and category requirements remain important.
Assembled Products
Assembly may affect eligibility when it changes the condition, damages components, removes fasteners, or prevents safe resale.
Craft Materials
Opened paints, adhesives, clay, markers, consumables, or single-use materials may be ineligible unless a verified order or product problem applies.
Electronic Products
Coding, robotics, and electronic products should include all cables, controllers, manuals, batteries, tools, and components supplied with the item.
Outdoor Products
Outdoor use, dirt, impact, weather exposure, wear, or installation may affect whether a sports or movement product remains eligible.
Category-aware condition guidance
Different play products require different return checks
Toyvora reviews each request according to the specific item rather than applying one condition standard to every category.
Books, cards and puzzle pieces
Keep cards, tiles, puzzle pieces, boards, instructions, storage trays, and boxes complete and free from writing, bending, stains, or missing components.
Blocks, magnets and models
Return requests should include all pieces, connectors, tools, instructions, decals, fasteners, motors, and packaging originally supplied.
Creative kits and materials
Unused sealed materials are generally easier to review. Opened, mixed, cut, painted, glued, or consumed materials may no longer qualify.
Coding and electronic toys
Preserve devices, controllers, cables, charging parts, sensors, manuals, protective films, and software or activation information where supplied.
Complete sets matter
Boards, cards, tokens, dice, costumes, play money, utensils, role-play accessories, and storage pieces should remain complete.
Condition after outdoor use
Scuffs, dirt, impact, stretched materials, installation, weather exposure, or missing hardware can affect return eligibility.
The return request process
Four steps keep the review clear and organized
Do not mail a product before receiving approval and the correct return instructions from Toyvora support.
Send the Request
Provide the order number, product name, reason, condition, delivery date, and preferred resolution.
Share Evidence
Add photographs of damage, packaging, labels, missing parts, incorrect products, or visible defects when relevant.
Receive Instructions
Follow the approved return method, packaging guidance, deadline, label, and destination supplied by support.
Complete the Review
After receipt and inspection, the approved refund, exchange, replacement, or other resolution is processed.
Packing an approved return
Protect the product during the return journey
A return can be affected when the item is damaged, incomplete, or improperly packed after authorization.
- 1Use the original product packaging when available and place it inside a suitable shipping carton.
- 2Secure small parts, cards, tokens, batteries, cables, tools, accessories, and instruction materials.
- 3Protect delicate components, painted surfaces, electronic parts, models, and sharp or projecting pieces.
- 4Remove or cover old shipping labels and attach the approved return label as instructed.
- 5Keep the carrier receipt and tracking information until the return has been received and resolved.
Returns sent without authorization, to an incorrect address, after the approved deadline, or through an unapproved method may not be accepted.
Exchange requests
An exchange depends on eligibility and availability
An eligible exchange may be available when a different product option or replacement is in stock. When the requested item is unavailable, Toyvora may offer another suitable resolution.
Can I exchange for another color or model?
Possibly. The original product must remain eligible, and the requested color, model, size, or version must be available when the exchange is approved.
Can I exchange for a different product?
Support will review the request, price difference, availability, and the condition of the original item. A return and separate purchase may sometimes be the appropriate process.
What if my replacement is unavailable?
Toyvora may offer another available option, a refund, or a different approved resolution depending on the request and product status.
When is the replacement sent?
The timing depends on approval, the return instructions, product availability, inspection requirements, and the selected resolution.
Damaged, defective or incorrect orders
Report covered order problems as soon as possible
Do not continue using a product that appears unsafe, damaged, incomplete, overheated, cracked, leaking, electrically unstable, or unsuitable for play.
- 1Photograph the outer carton, shipping label, internal packaging, product, accessories, and visible problem.
- 2State whether the issue involves transit damage, a manufacturing defect, missing parts, an incorrect item, or incomplete packaging.
- 3Keep small parts, magnets, batteries, chemicals, liquids, damaged electronics, and broken pieces away from children.
- 4Do not repair, glue, alter, discard, or continue testing the product before support reviews the concern.
- 5Keep all evidence until Toyvora confirms that it is no longer needed for the resolution.
Common return questions
Useful answers before beginning a request
Are approved eligible returns free?
Yes. Toyvora provides free return shipping for approved eligible returns when the issued method, label, destination, and instructions are followed.
Is there a restocking fee?
No restocking fee is charged on approved eligible returns.
Can a used toy be returned?
Use may affect eligibility. The category, condition, reason, completeness, safety, wear, and whether a verified defect or order problem applies will be reviewed.
Can opened craft materials be returned?
Opened or consumed paints, clay, adhesives, markers, paper, compounds, or single-use supplies may be ineligible unless a covered defect or order problem is verified.
When will an approved refund appear?
After the return is received and reviewed, Toyvora submits the approved refund. The original payment provider may require additional time to display the credit.
Can I return a gift?
Support will review the order information, purchaser details, product condition, eligibility, and the available resolution. Refunds generally follow the original payment method when required.
Return and exchange support
Contact Toyvora before sending anything back
Toyvora provides 24/7 customer support. Include the order number, product name, delivery date, reason for the request, current condition, included components, preferred resolution, and photographs when relevant.
Support Email: support@toyvora.lol
Support Phone: +1 (509) 346-2936
Do not send passwords, full payment-card numbers, security codes, or unnecessary sensitive information. Do not mail a product until Toyvora support supplies the approved return instructions.
